The Belgian authorities require travellers to fill in the Passenger Locator Form (PLF) within 48 hours preceding their arrival in Belgium. - Pre-paid bookings should be canceled at least 6 hours before the scheduled pickup time to be eligible for a refund. Note: if the ticket has already been printed, a refund will only be possible after return of the ticket - 9472 Essen-Paris departure at 15:50 in Essen and arrival at 20:05 in Paris Can I cancel an e-Voucher of €5 or €10 that I bought with My Miles and get a refund for this? Cookie Policy - The UK’s Competition and Markets Authority (CMA) asked LoveHolidays to pay out over £18m ($24m) to customers whose holidays were cancelled due to the coronavirus … Enforcement Notice Regarding Refunds by Carriers Given the Unprecedented Impact of the COVID-19 Public Health Emergency on Air Travel, United States Department of Transporation (April 3, 2020). 9369 Paris-Brussels departure at 17:25, 9322 Amsterdam-Paris departure at 08:15 in Amsterdam and 10:13 in Brussels   Nieuws en video's over Coronavirus. Only by phone at our Contact Center (+ 69 33 1 83 75 49). If your train has been cancelled, you will receive or have received a personalized notification containing the various proposed measures. Please note, terms and conditions apply. Thalys Terms and Conditions of Carriage How can I cancel my Thalys reservation/get refunded? Port du masque: Le port du masque ou de toute alternative permettant de se couvrir le nez et la bouche est obligatoire dans les transports en commun pour les voyageurs à partir de 13 ans. need to possess a negative test result based on a test that was done within the 48 hours before their arrival in Belgium. Hundreds of holidaymakers complained to the … C'est le Thalys du 30 avril au 3 mai. E.g, "Tickets", "Where can I find my trip reference, ...", Easily create your My Thalys World account. Search cheap flights to Englewood (PGD) today with Orbitz. Met Eurostar reist u rechtstreeks van Amsterdam naar Londen. The cancellation of your ticket is possible depending on the aftersales conditions of your fare. Your ticket can be cancelled online, by phone or at the station. Please monitor this page for updates about coverage. Bonjour, J'ai réservé 6 billets d'Essen (DE) à Paris et je dois malheureusement les annuler à cause du Corona. Amid economic uncertainty caused by the coronavirus, a half-a-billion dollar corporate tax refund looks guaranteed for Florida’s big corporations. Several wedding firms have been warned by the competition watchdog after concerns that couples still aren't receiving fair refunds for weddings which couldn't go ahead during the coronavirus pandemic. The health and safety authorities of the countries served by Thalys have issued a number of travel and safety instructions. 9473 Paris-Brussels departure at 17:55. Online annuleren Geboekte treintickets annuleert u eenvoudig online. Many local resort booking companies are relaxing their refund policies because of the COVID-19 pandemic to give a break to guests who would normally be losing money and vacation dates. Trade measures: we offer free exchange and refund of all travels from 26/08 until restrictions are lifted. We will keep you informed regarding traffic after this date. - All Thalys and IZY scheduled until 01/09 inclusive are kept. It is mandatory to wear a face mask on board all our trains no matter your destination. You Aren't Alone Insurance companies' pandemic-based premium repayments have not lived up to their earlier promises, U.S. PIRG finds. If your train has not been cancelled, but you would like to modify your reservation, Thalys has adopted the following commercial measures available on the website www.thalys.com: - If the ticket is exchangeable according to the fare conditions, it can be exchanged before departure with no exchange fees, but with payment of the eventual tariff difference. At the moment of the booking, the customer must declare: that he/she does not suffer from COVID-19 or that he/she has not been subjected to a mandatory quarantine period of at least 14 days; About Thalys &, é, ", §, -, _, [, ^). However, the government made an exception considering the unprecedented circumstances, and gave companies more leniency in issuing vouchers instead of refunds. 9315 Paris-Amsterdam departure at 8:25 in Paris and 9:52 in Brussels  Virgin Holidays to refund £203million to customers with cancelled holidays due to coronavirus, as CMA takes action Alice Grahns , Digital Consumer Reporter 23 Oct 2020, 10:22 9316 Brussels-Paris departure at 09:16 in Brussels and arrival at 10:38 in Paris  ... we are closely monitoring the development of the situation regarding Covid-19 in our destination countries. Due to the need to carry out this check, we ask travellers to check in at least 40 minutes prior to departure. Customers who are in possession of a Premium ticket and cannot use the Premium services can request compensation in the form of a Thalys e-Voucher via our online form. The service on board in Premium and the service at the Thalys Bar are suspended. For tickets purchased on www.thalys.com, you can call our Contact Center (opening hours 07h – 22h): For tickets purchased via other channels, please contact your sales point. Eurostar backtracks over coronavirus refunds after complaints This article is more than 7 months old. Do young people under 26 benefit from a special Thalys fare? These measures apply to our entire network, for all reservations already made (the exchange relates only to the travel d… Privacy Policy Quelques conseils . To be able to board the Thalys with a ticket to the Netherlands, those negative PCR test results must not date back more than 72 hours before arrival in the country (except for children under the age of 13 years old for whom the test is not required). Please view the FAQ: Exchanges and refunds. Airlines say the scale of the crisis has made it harder for them to contact passengers. In other coronavirus developments today: Department of Health statistics show daily infections have risen 64.7 per cent in a week, with today's figure up from the 20,263 posted last Monday. Unfortunately we are unable to go ahead with our trip to Europe due to the coronavirus situation, and therefore I'm currently cancelling all my travel plans. We regret that … Frequently Asked Questions Regarding Airline Ticket Refunds Given the Unprecedent Impact of the COVID-19 Public Health Emergency on Air Travel , United States Department of Transportation (May … Search for information. Verder rijdt Thalys Sneeuw deze winter slechts vanuit Brussel-Zuid (en uitzonderlijk dus niet vanuit Nederland en Antwerpen). Railteam, Current Coronavirus situation - Exceptional commercial measures. For any question or comment, do not hesitate to contact us. Suggestions are available, browse the list with the cursor keys from top to bottom. Please consult the section “My tickets” in your Thalys account and enter your travel number to find out about the aftersales conditions of your ticket or check your purchase confirmation. 9364 Amsterdam-Paris departure at 15:15 in Amsterdam and arrival at 18:35 in Paris High-speed train operator Thalys has announced that it has been forced to only run 30% of its usual service as of 2 November as a result of coronavirus. Suggestions are available, browse the list with the cursor keys from top to bottom. In October, Thalys, which carries passengers from Brussels to France, the Netherlands and Germany, reduced services from around 60% to 40%. To request your refund or Pass exchange, please contact customer service before May 1st, 2021. . These guidelines are subject to change. According to new measures to fight against covid-19 taken by the Dutch government on the night of 24 December 2020, travellers coming from a risk area are required to show negative PCR test results in order to enter the country from Tuesday 29 December. Failure to wear a mask may be sanctioned with a fine of 95€ unless authorized by a medical prescription to be presented to the Train Manager before boarding. Most international trains allow reservations to be made from 4 months before the date of departure (or from 6 months for Eurostar and ICE). We are offering tax help for taxpayers, businesses, tax-exempt organizations and others – including health plans – affected by coronavirus (COVID-19). Please be aware we are currently prioritising customers whose plans are immediately affected. If you are including an attachment with your request, please check that the filename does not include any special characters (e.g. The Thalys Lounges in Paris and Brussels will also remain closed. Concerning TGV INOUI and INTERCITÉS: all train tickets are exchangeable and refundable free of charge until 4 January, until the very last moment. Your ticket can be cancelled online, by phone or at the station. Need to get to where you’re going a bit earlier or later than you planned? Coronavirus: Advice on wedding cancellation refunds due to pandemic 'may be unlawful', says top lawyer. Thalys van en naar Disneyland Parijs (Marne-la-Vallée) en Luchthaven Charles de Gaulle zal tot 13 maart 2021 niet rijden. Can I get an invoice for my purchase of Thalys tickets? Loyalty programme. Passengers will, however, be obliged to keep their ticket on them. As a result of the Covid-19 epidemic, Thalys is adapting its capacity and reducing its train supply. Does Thalys offer special fares for groups? - If the ticket is not exchangeable, a refund in e-vouchers can be offered covering the ticket price with a bonus of additional 15€ per ticket. My Thalys World Open or close the menu. A refund request must be submitted up to 30 days after the travel date. For any purchase made outside the Thalys.com website, the refund must be processed through the initial purchase channel. What do I have to do if, when trying to pay for my ticket, the system does not recognise my e-Voucher of €5 or €10 that I bought with my Miles? Boek uw ticket online vanaf € 46. Manatee County charities that offer help pay rent and utility bills expect to be overwhelmed because of COVID-19 pandemic. It later extended the window for COVID-19-related refunds to May 31. Travellers are typically entitled to a refund within two weeks of the cancellation of their trip. COVID-19 update: Thalys are running a reduced service, check times online. Talis is dedicated to providing broad access to fast, highly accurate, actionable diagnostic testing at the point of care to ensure better treatment and disease management for patients with COVID-19 and other infectious diseases. 9435 Paris-Essen departure at 11:55 in Paris and arrival at 16:31 in Essen (limited to Brussels on 25/12/2020 and 01/01/2020) This rule applies to all stays with a duration from 48 hours. 9375 Paris-Brussels departure at 18:25 in Paris and arrival at 19:47 in Brussels, *This timetable is for informative purposes only and may vary depending on the date. Coronavirus: Who in Bradenton helps with rent and utility bills? The coronavirus pandemic has seen some universities move their l… In order to carry out this exchange, travellers are requested to contact our customer service by telephone (Belgium: +32 2 808 19 17, France: +33 1 83 75 49 69, Germany: +49 6 21 37 90 91 44, Netherlands: +31 800 370 00 00 ). You can make a refund request due to: An exchange : to find out what action to take, please look at our special FAQ Pre-paid bookings should be canceled at least 6 hours before the scheduled pickup time to be eligible for a refund. U kunt uw tickets annuleren via uw oorspronkelijke verkooppunt. The affect of coronavirus on international travel While the news of the nightly service led to much excitement, the decision to postpone the launch date doesn’t come as much of a surprise. We kindly advise you to consult the official websites concerned. - Het dragen van een mondmasker (of een ander alternatief dat mond en neus bedekt) verplicht aan boord van Thalys. For all canceled trains: You can postpone your journey - without additional costs - up to 1 year after the original travel date. 9339 Paris-Amsterdam departure at 12:25 in Paris and 13:52 in Brussels  If you purchased a promotional-price Pass on or after June 1st, 2019 and before April 1st, 2020, you are entitled to an 85% refund (normally non-refundable). - A refund by bank transfer of the exact ticket price. Travellers are required to complete a digital registration form on entry so that local health authorities can verify whether quarantine is respected. In response, we are providing the following coverage for COVID-19 under our extenuating circumstances policy to help protect our community and provide peace of mind. It’s worth telling the company when you contact them if you need the money urgently, for example if you’ve lost your job because of coronavirus. A request for e-vouchers must be submitted up to 30 days after the travel date. Do children benefit from a special Thalys fare? who arrive on the Belgium territory from an area that has been classified as a red zone by the Federal Public Service Foreign Affairs in the context of the coronacrisis. See COVID-19 … In order to adhere to COVID-19 safety guidelines, the Thello night train service between Paris and Venice has been cancelled until further notice. From 13/12/2020 until 31/01/2021 only the following trains will be operating*: 9424 Dortmund-Brussels departure at 06:58 in Dortmund and arrival at 10:35 in Brussels (only operates on Mondays) To find out everything concerning our refund process, look for the category that best matches your request so as to work out what steps to take next. Betrouwbaar, gratis en snel op NU.nl, de grootste nieuwssite van Nederland. 9339 Paris-Amsterdam departure at 12:25 in Paris and arrival at 15:44 in Amsterdam U stapt uit in hartje stad. 9369 Paris-Brussels departure at 17:25 in Paris and arrival at 18:47 in Brussels, 9322 Brussels-Paris departure at 10:13 in Brussels and arrival at 11:35 in Paris In October, NS and Eurostar launched a new direct service between Amsterdam, Rotterdam , and London amongst empty platforms and empty trains. The IZY traffic continues to be interrupted. Cookie Policy Due to the recent governmental measures and the evolution of the situation regarding the epidemic, Thalys is forced to reduce its transport plan. Take a look at the type of ticket you’ve got based on the country you are travelling in, and then see how you can get your journey back on track. Clients are invited to reach out to the Thalys Customer Service by phone to benefit from the exceptional commercial measures as the latter are not available online. We will keep you informed of circulations beyond this date. We will keep you informed of circulations beyond this date. Please consult the FPS Foreign Affairs website for detailed information, exceptions and regular updates. 9364 Amsterdam-Paris departure at 15:15 in Amsterdam and 17:13 in Brussels  General Terms and Conditions of Sale and Use for the Thalys Websites and the Thalys Mobile. Discover My Thalys World; Member Points ... Can I cancel an e-Voucher of €5 or €10 that I bought with My Miles and get a refund for this? The TalisOne instrument and associated test cartridges are in development and not currently available for sale. Flights start at just $34. Wearing face masks on the train is mandatory. If the company you booked with cancels your booking because of coronavirus, contact them. How do people with reduced mobility benefit from special services and fares? Please wear a face mask on the train. If you need your season ticket, but your replacement card has not yet arrived, you can request a temporary ticked through NS Customer Service. Is it possible to combine a Belgian train ticket with a Thalys journey? 9459 Paris-Dortmund departure at 15:55 in Paris and arrival at 20:38 in Dortmund - A refund in Thalys e-vouchers covering the ticket price with a bonus of additional 15€ per ticket. Travelers whose trip needs to be changed and for whom we have access to contact details will be contacted by e-mail. Thalys is faster than flying - Paris to Brussels in 1h22, Paris to Amsterdam in 3h20, Paris to Cologne in 3h20, city centre to city centre. 9315 Paris-Amsterdam departure at 08:25 in Paris and arrival at 11:44 in Amsterdam As a result of the Covid-19 epidemic, Thalys is adapting its capacity and reducing its train supply. Thalys website indicates that it is possible to get a refund on tickets purchased for the month of June, but provides this message - NS heeft, net als waarschijnlijk meerdere grote organisaties, al eerder een team samengesteld dat scenario’s uitwerkt en de contacten onderhoudt met de overheid en het RIVM. Eurostar and Thalys will merge in 2021. If your OV-chipkaart or NS-Business Card with a season ticket is lost or stolen, then you can request a new card. In addition, a reservation for the train you wish to take is required to guarantee access on board. We're reporting on how COVID-19 impacts travel on a daily basis. - You can find the form as well as additional information with this regard on travel.info-coronavirus.be. Thalys, which has similar shareholders to Eurostar, is also happy to offer refunds. ... skipping meals and confusion are also symptoms associated with Covid-19 which people should look out for. Thalys Ticketless: the booking reference (PNR) can be found in your SNCB International and Thalys confirmation email ; Standard "paper" ticket: the booking reference (DNR) can be found in the bottom right-hand corner of your ticket. Find all of our coronavirus coverage and travel resources here. How do I exchange my booking? Due to coronavirus (COVID-19) travel advisories, some destinations may be unavailable for certain dates. 9340 Amsterdam-Paris departure at 11:15 in Amsterdam and arrival at 14:35 in Paris  When you purchase a Reservation Ticket through our website, the refund policy of the relevant Railway Company applies. Got questions about your rights if a trip is cancelled because of coronavirus? Remboursement train thalys pour cause de Coronavirus Bonjour, J'ai réservé des billets de train thalys pour mon stage à l'étranger via SNCF mais il s'avère que mon stage est annulé à cause de la situation actuelle et je n'arrive pas à accéder au formulaire mis en place pour me … Although the merger is not a secret (plans were announced last year) Thalys’ CEO Bertrand Gosselin has now confirmed it will go ahead next year., U kunt uw tickets annuleren via uw oorspronkelijke verkooppunt. The Competition and Markets Authority (CMA) … All Thalys and IZY scheduled until 01/09 inclusive are kept. You can find additional information on the following website: https://www.interieur.gouv.fr/Actualites/L-actu-du-Ministere/Attestation-de-deplacement-et-de-voyage  Since then, the outbreak has evolved rapidly with governments around the world taking swift action to slow the spread of COVID-19. The travel restrictions come after southern England was plunged into a Tier 4 lockdown in a bid to suppress a 'mutant' strain of coronavirus. Met betrekking tot de wereldwijde gezondheidszorgen kunt u deze pagina bekijken voor informatie over annulering, wijzigingen en restituties.. Gebruik de link in 'Boeking beheren' om restitutie aan te vragen voor een ticket dat u heeft betaald maar niet gebruikt, afhankelijk van het soort ticket dat u heeft. In case you still wish to get a refund for the booking of a flight that will be operated, the Europ Assistance cancellation insurance will refund the part that is not reimbursed by Brussels Airlines, for example in case of illness, accident or decease of the insured person or his/her relatives up to the 2 nd degree. If you purchased a promotional-price Pass on or after June 1st, 2019 and before April 1st, 2020, you are entitled to an 85% refund (normally non-refundable). Newsletter : promos, nouveautés, jeux concours, offres partenaires, Affiliate programme Economic Impact Payments We have sent most payments to taxpayers. Cookie Settings High-speed train operator Thalys will suspend services between Brussels and Germany as well as its Izy trains between Brussels and Paris, the rail operator announced on Wednesday. - In this case, an exchange must be carried out before the departure time indicated on the initial ticket. 9339 Paris-Brussels departure at 12:25 in Paris and arrival at 13:47 in Brussels Please also consult the website Auswärtiges Amt for detailed information, exceptions and regular updates. DB (German Railways) was originally a minority partner, but has now pulled out. Heeft u uw ticket online geboekt bij NS International, dan kunt u contact opnemen met het NS International Service Center: 030-2300023 (lokaal tarief). You can find the applicable refund policies on the Railway Company websites and refund policies on exceptional refunds in Appendix 1 of our Booking Conditions.Please be aware that most reservation tickets are non-refundable and no changes can be made after booking. E.g, "Tickets", "Where can I find my trip reference, ...", Easily create your My Thalys World account. Trade measures: we offer free exchange and refund of all travels from 26/08 until restrictions are lifted. Hours at SNCF ticket windows and sales offices may vary due to the unprecedented conditions created by Covid-19. You have the right to a refund – or you can choose to rebook for another time. General Terms and Conditions of Sale and Use for the Thalys Websites and the Thalys Mobile If your ride is affected by cancellation due to Covid-19, you will be reimbursed and provided with a full refund of the ticket price in the form of a voucher as per the Terms & Conditions. The information on our website is based on the travel guidelines provided by the authorities of the French, Belgian, German and Dutch governments. 9472 Dortmund-Paris departure at 15:14 in Dortmund and arrival at Brussels 20:05 (will depart from Brussels instead of Dortmund on 13/12/2020) No Big Car Insurance Refund during COVID-19? From Sunday 13 December 2020 to Sunday 31 January 2021, the frequency will be adapted as follows: 1 return between Paris, Brussels and Amsterdam (every day) 1 return between Paris, Brussels, Cologne and Essen (continues to Dortmund on Sundays) We are sorry for the resulting inconvenience. Railteam. From Saturday 7 November to Saturday 12 December, Thalys will be reducing its offer to 6% of its usual capacity: 1 return between Paris, Brussels and Amsterdam (every day) 1 extra return between Brussels and Paris (not on Saturdays) As from 15 December 2020, passengers who have a reservation for a Thalys that runs after 8pm will be able to travel as planned and will not have to change their travel plans, as announced by the French Government. Do seniors benefit from a special Thalys fare? 9340 Amsterdam-Paris departure at 11:15 in Amsterdam and 13:13 in Brussels